Refund policy

Refund Policy

At GotchaBox, your satisfaction matters. We proudly offer a 30-Day Money Back Guarantee on all orders.

If you're not completely happy with your purchase, you may request a refund within 30 days of receiving your item. To qualify, products must be unused, in original condition, and returned in their original packaging.

How to Request a Refund

To start a refund, contact us at gotchaboxshop@gmail.com with:

  • Your order number

  • Your name

  • A brief description of the reason for the return

  • Photos of the item (if applicable)

Once approved, we will provide return instructions. Please note:

  • Customers are responsible for return shipping costs.

  • Refunds will be issued back to your original payment method once the item is received and inspected.

Non-Refundable Items

  • Any item returned used, damaged, or not in its original condition

  • Items returned after the 30-day window

If you have any questions, reach out anytime at gotchaboxshop@gmail.com— we're here to help.